Privacy Policy

Muvar Inc Ltd (''we'' or ''us'') provides global travel with an unparalleled commitment to our all our customers (''you'' or ''your''). We prioritize the privacy of our customers to continuously ensure their safety, integrity of our services and compliance with extant laws.

This Privacy Policy provides information on how we collect, use, store and disclose personal information on our platforms and in the use of all our services. It sets out your rights, purpose of the information we collect and how you can contact us.

Our Privacy Commitment

− Excellent Service

− Compliance with legislations and Service Regulations

− Integrity and Security of our services and Personal Data

− Individual User Right and Empowerment

− Transparency and Accuracy

Definitions

Account: means a profile created by a User on any our platform or for the use of our products and services.

Cookies: A cookie is a small data file that is transferred to your computer or mobile device. It enables us to remember your account log-in information, IP addresses, web traffic, number of times you visit, browser type and version, device details, date and time of visits.

Data Protection Legislation: means the UK General Data Protection Regulation (GDPR) as may be in force and all other applicable laws or regulations relating to the processing of personal data and privacy, as such legislation shall be amended, revised or replaced from time to time.

Personal Data: Any information that can be used to identify a living or natural person including name, email address, date of birth, mobile number, residential address, payment card, financial information such as bank account number, etc.), government-issued Identity credentials (e.g, national ID number, international passport, driver&apo;s licence number, etc), or taxpayer identification number. It may also include information that is linked to you, for example, your internet protocol (IP) address, log-in information, information about your device or devic's web browser.

Services: means any products, applications, features, related websites, tools, software, offerings or any service offered by US to you or accessed by you.

Sites: means any platform including but not limited to mobile applications, websites and social media platforms. User: means you whether individual or corporate, who uses the Services or accesses the Sites and has agreed to use our services.

Special Categories of Personal Data (Sensitive Data): means details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic,biometric data or any other category defined from time to time by the applicable Data Protection Legislation.

Travel related preferences: favorite destination and accommodation types, special dietary and accessibility needs, as available. Platform Usage and Booking

How we collect your Personal Information? We collect your information when you provide it to us. We also obtain it through cookies. We may receive it from the others with whom we have business or service relationship with.

Personal data we may collect about you We may collect, use or process Personal data such as:

Identity Data: Information such as, your full name, your government-issued identity number, and your date of birth. This data is to enable us to verify your identity in order to offer our Services to you. We also collect copy(ies) of your passport, driving licence or other any government-issued identity card, a photograph or image in photo or video form (if applicable) and any other registration information you may provide to prove you are eligible to use our Services and in compliance with regulatory requirements on Know Your Customer (KYC), Know-Your-Business (KYB) and Anti-Money Laundering Laws (AML) and regulations

Contact Data: This includes your country of residence, contact address, email address, contact number, details of the device you use and billing details. We require this data to reach out to you for the purpose of providing our Services to you and verifying your login requests.

Log/Technical Data: When you access our Services, our servers automatically record information that your browser sends whenever you visit a website, links you have clicked on, length of visit on certain pages, unique device identifier, information on your page interaction (e.g, scrolls and clicks), log-in information, internet protocol (IP) address, location and other device details.

Financial Data: Information, such as your bank account number, card details, international bank account number (IBAN), sort code, beneficiary details, the merchant's name and location, the date and the total amount of transaction, and other information provided by financial institutions or merchants.

Transactional Data:This is information relating to a payment or travel history when you as a User (using one or more of our payment processing Services) or as a User, are using our products or Services

Marketing and Communications Data:This includes both a record of your decision to subscribe to or withdraw from receiving marketing materials from us or from our third parties. This also includes the content of your communication with us through mobile calls, call recordings, online chats or other means of communication. Records of your discussions with us, if we contact you and if you contact us. This may be used to solve your queries, train our staff in its redacted form as far as practicable.

Anonymized and Redacted Data: We may also collect, store, use and transfer non-Personal Data or anonymized data such as statistical or demographic data. As a principle, we do not collect any Special Categories of Personal Data. However, If we do collect Special Categories of Personal Data, we will ensure compliance with the Data Protection Legislation.

Purpose of the Personal Information we collect
Our main purpose in collecting your personal information is to provide the service to you. When you sign up/create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you provide your personal information. These include names, email address, phone number, address and any other information we deem necessary to identify you and provide our services to you. We also collect such personal information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our apps. Additional information such as passwords and answers may be provided to secure your account and ensure that you have uninterrupted access to your user profile. We may also receive personal information from affiliated companies within our structure, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

Summarily, we collect your personal information to help you book your travel and all other related bookings such as hotel, transport, tourist activity, verify/authenticate your identity, insurance, successful and secure payments processing, offer and apply coupons, administer loyalty and rewards programs, Collect and enable booking-related reviews, maintain your search and travel history, accommodation and travel preferences.

Do we collect Data from Minors?
Our website and mobile application are not directed at minors (as defined in applicable data protection laws) and we cannot distinguish the age of persons who access and use these. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us as below. If we become aware that personal information has been collected from a minor without parental or guardian consent, we will terminate the minor's account, where that minor has an account with us.

The limited circumstances we might need to collect the personal information of minors include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). When processing personal information of minors, we strictly adhere to the principles of legality, necessity, clear purpose, openness, transparency, and security, and we take strict measures to protect such data.

Why do we share your Personal Information?
Your personal information may be shared for several purposes, including: to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law.

Recipient of Personal Information includes our affiliate and associated companies within our group, third-party service providers for the delivery of our services to you. In certain circumstance, information shared may not include identifying data unless we deem it important for the service which they provide such as hotel booking, transportation arrangements etc. Our business partners and trade supplies such as hotels, airlines, car-rental companies, insurance, vacation-rental property owners and managers, and where available, activity providers, rail, or cruise lines may also require your personal information to fulfill your booking. This is without prejudice to their right to request additional personal information if and as required to facilitate your booking or to otherwise provide the travel or associated services. Where a service or offer is in conjuction with a partner, we may not hold exclusive right to your information and we may share or receive your personal information in such circumstances. Such partnership will most times be disclosed to you.

We ensure that all our partners and third party to who we share understand our privacy standards and include confidentiality of personal information as part of our arrangements. They are not allowed to use the personal information we share for purposes other than for that which we have provided them (unless you have separately consented with the third-party under the terms provided by the third-party). Please note that some partners such as travel suppliers, hotels, airlines may contact you directly to obtain additional personal information if and as required to facilitate your booking or to otherwise provide the travel or associated services. Where you are also re-directed to these third parties, we are unable to guarantee the privacy of any information you provide in such instance.

Please note that subject to certain limitations, some users have the right to opt out of having their personal information shared under certain circumstances as indicated in the Privacy Rights below. This can be by opting out or unsubscribing from these voluntary disclosures or services. Please note that while we will ensure we still proving the service, opting out may limit our ability to customize/personalize your experience with content that may be of interest to you or to provide you with a better travel experience.

There are also other third-party sites especially Social Media Platforms who have privacy policy and we have no control of the personal information you provide to them. Their privacy policy will be communicated to you including how your rights can be exercised. When you access certain features like Facebook's ''Like'' button or a single sign-on that allows you to login with your social media credentials to our online services, you will share information with the third-party, like a social media company, such as the fact that you have visited or interacted with us. Our social media data collection is subject to our cookie policy and will only apply to you based on the cookies you accept.

Our Lawful bases for processing
We rely on legitimate grounds for collecting and using tour personal information. These are:

−Consent

Consent We will process your personal information where you have given your consent to do so. This includes your acceptance of our terms and condition of service, clicking ok to this privacy policy, accepting cookies, and accepting/subscribing to us sending you marketing communications. - Legal obligation We will process your personal information where we have a legal obligation to collect personal information from you such as where it is necessary to do so. This includes but not limited to your payment records, travel history, transaction history to complete our financial and tax obligations under the law.

− Providing our Services to you
We will process your personal information where necessary to perform a contract and provide our service to you such as manage your booking, recommend travel options, process payments, or create an account. Our intention and purpose will be made clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Please see our purpose of collection above for additional information.

− Legitimate interest
In our legitimate interest (such as analyzing our services and making improvements thereto) we will process your personal information where the processing is in our legitimate interests and not overridden by your rights (as explained below), Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to communicate with you as necessary and to provide our services, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities. While the concept of legitimate interest only exists in certain countries and regions, we remain committed to balancing our usage of your personal information against your rights globally.

− Communications and Customer Service Purposes
We need your personal information to respond to your questions, requests for information, and process information choices. This enables communication between you and the travel supplier like hotels and vacation property owners. We may also contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, emergency notifications, or for other purposes as described in this Privacy Policy. All communications with our team are monitored and recorded for quality control, training, dispute resolution, and as described in this Privacy Policy.

− Marketing Purposes
We regularly offer deals and discounts in addition to new services routes, holiday and vacation packages and collaborations to give you positively memorable travel experience. We may Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) for marketing purposes. We may also analyze, measure and utilize information such as browsing and/or purchase history and use the result to optimize advertising and marketing in accordance with your interests and preferences and deliver targeted advertising and advertising based on your profile. Our Cookie Statement further explains how we use cookies and similar tracking technology.

− Market Research, Analytics, and Training Purposes to improve our Services
We may use information provided to us in conduct surveys, market research, and data analytics. This may be to maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services. Be assured that we do not publish research or reports in personal forms. Such reports are aggregated, redacted, anonymized or deidentified which we may use and disclose without restriction where permissible unless your consent has been obtained for this.

− Integrity, Security and Compliance Purposes
We ensure the security of our platform, database and user profile and may use information provided to verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.

We are also required to comply with applicable laws, protect our and our users' rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process. This includes compliance with applicable security and anti-terrorism, anti-bribery, customs and immigration, travel regulations and other such due diligence laws and requirements.

In fulfillment of our legal rights and obligations. We may disclose your personal information and associated records to enforce our policies, satisfy and remit our tax or other regulatory reporting requirements, process payments. We will comply with judicial orders such as a subpoena or other legal request, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. Recipients in relations to corporate transactions. We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

− How do we use Cookies?

− How do we use Artificial Intelligence?
In addition to cookies, we use artificial intelligence and machine learning to deliver our platform and some associated services. Our purpose include enhancing your user experience, determine our user preferences, language transcription, make recommendations and provide insights on flights, price, offers and automate some decisions. We also review contents uploaded on our platform and monitor reviews you make on our services.

We remain committed to our site safety and take measures to prevent and detect a breach of our terms and conditions or other fraudulent activities to keep our site safe. Our artificial intelligence use does not cover instances we believe have legal or similarly significant effects unless you explicitly consented to the processing, it is necessary for contract performance or adherence or authorized by law.

You reserve the right to request for a manual decision-making process instead, or contest a decision based solely on automated processing.

− Do we retain Records?
We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Policy. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time as stated above.
Deletion is done using industry standard methods to ensure that any recovery or retrieval of your information is impossible. We may keep residual copies of your personal information in backup systems to protect our systems from malicious loss. This personal information is inaccessible unless restored, and all unnecessary personal information will be deleted upon restoration.

Our retention periods include:
Contract obligation/duration
Legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us including litigation, statutes of limitations, and regulatory investigations
Security of our s backups systems
Your request in certain instances

International Data Transfer
The personal information we process may be accessed from, processed or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. Such cross-border transfer of your personal information is necessary for us to service your transaction with us, and for the purposes outlined in this Privacy Policy.

The servers for our platform are located in the United Kingdom and the United States, and our third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries. Our employees may access your personal information from various countries around the world. The transferees of your personal information may also be located in countries other than the country in which you reside.

Appropriate steps and safeguards are in place to help ensure that any access, processing and/or transfer of your personal information remains protected in accordance with this Privacy Policy and in compliance with applicable data protection law. These ensure that standards comparable to that under the equivalent local law in your country, no matter where your data is accessed from, processed and/or transferred to. We will comply with obligations regarding personal information cross-border transfer in accordance with application data protection laws, regulations, and conditions set by the competent authorities. This may include fulfilling obligations such as security assessments and/or certifications and signing agreements with overseas recipients in accordance with the standard contract established by the competent authorities.

We have obtained necessary certifications and carry out periodic risk assessments and implement various technological and organization measures to ensure compliance with relevant laws on data transfer.

− What are Your Rights and Choices?
You have certain rights and choices regarding your personal information which we will respect and apply when requested.

− Access to Information
we hold Depending on your country of residence, your data rights are provided and protected by law. This includes right to:

1. Request a copy of your personal information
2. Request information about the purpose of the processing activities
3. Delete your personal information
4. Object to our use or disclosure of your personal information
5. Restrict the processing of your personal information
6. Opt-out of the sale of your personal information
7. Transfer your personal information
8. Request information about the logic involved in our automated decision-making, the result of such decisions and Contest a decision based solely on automated processing
9. Object to the use of fully automated decision making, including profiling, with significant legal effect, and request a manual decision-making process instead

− Control of Cookies
You can control our use of certain cookies by choosing which cookies you accept manually. You can access, amend, inquire about deletion of, or update the accuracy of your personal information at any time by either logging into your account or contacting us at [email protected]

− Change your communication preference
If you have an account with us, you may change your communication preferences by either logging in and updating the information in your account or contacting us at [email protected]. For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system.

Our marketing emails or notification will usually contain an unsubscribe link. If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the 'unsubscribe' link in the email. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe.

− Withdrawal of consent
Where we rely on your consent to provide certain information, you may withdraw that consent at any time by contacting us. This will not alter the lawfulness of any prior processing and we may still keep record of such history particularly where required by law. Withdrawing your consent will also not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent.

For more information on what data subject rights may be available to you, including questions about privacy, your rights and choices, and in order for you, or (where applicable) your authorized agent to make a request to amend or update your personal information, or to inquire about deletion of your information, please send an email to [email protected]

− Do we have the requisite technical Capacity?
We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.

Our cybersecurity team develops and deploys technical security controls and measures to ensure responsible personal information collection, storage, and sharing that is proportionate to the personal information's level of confidentiality or sensitivity. We take efforts to continuously implement and update security measures to protect your personal information from unauthorized access, loss, destruction, or alteration. We hold our data-handling partners to equally high standards.

We have established an information security protection system based on industry best practices and have obtained the requisite certification. We also ensure our partners have appropriate technical and legal capacity to implement their commitments and have also implemented appropriate security measures throughout the entire lifecycle of data collection, storage, processing, use, transmission, and sharing, and have taken certain technical and management measures including but not limited to verification and access controls, VPN, SSL encrypted transmission, and multi factor authentication mechanisms, based on our information classification and processing standards, to ensure the security of systems and services.

Our employees We have management and approval mechanisms for employees who may have access to your information and provide regular information security training for employees.

In the event of a personal data security incident that may affect your rights and interests, you will be notified in accordance with applicable data protection laws and regulations. We will also report the relevant incident to the competent regulatory authorities, if required by applicable laws and regulations.

− Contact Us
If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about deletion of personal information, please contact us via [email protected]. We have also appointed a principal data controller who may be contacted via [email protected]

− Updates to this Policy
We may update this Policy in response to changing laws or technical or business developments. If we propose to make any material changes, we will notify you by means of a notice on this page. You can see when this Privacy Policy was last updated by checking the ''last updated'' date displayed at the top of this Policy.

For information on prior updates please contact us.